Monday, November 03, 2008

Recall drama

Bob's last weekend as a bachelor was not a very fun one. He spent most of that Saturday taking apart our old crib, schlepping to Wal-Mart, having to call Wal-Mart's customer service because the manager at our crappy Wal-Mart didn't know how to handle recalls and wasn't going to bother herself with it, and then driving to three different Wal-Marts around our area to find something comparable to what we had, then building the new crib set.

What really sweetened this deal was that his sweet wife -- who promised to take her cell phone with her that morning -- did not take her cell phone. And he didn't have her parents' cell numbers. So, yeah. He had lots of fun.

My mom bought Little Elvis' crib set when I was about 5 months pregnant with him. We picked out a set that had the crib that converts to a toddler bed, then daybed, etc. And the changing table was attached.

We liked this crib, and had no problems with it. But we weren't about to run any risks with a recalled crib, especially with our budding mountain climber.

Bob is nicer than I am. So when the manager at Wal-Mart couldn't find our crib in the system (it was bought 2 years ago and no longer in the system) and decided not to deal, and he couldn't reach his sweet wife, Bob called Wal-Mart's customer service.

The customer service woman was aptly appalled at the idiocy of the Wal-Mart manager. You don't ask questions, you refund or give a trade-in. You DO NOT act like it's not a big deal. It is my understanding that Bob ended up handing his cell phone over to the Wal-Mart manager so she could realize what a mistake she was making. I believe the customer service woman said this was a great "training" opportunity. Nice. Glad the manager got to learn something that she should have already known.

They ended up finally giving Bob a gift card. That Wal-Mart didn't have any comparable cribs. But it's in the same city as a Target and a Babies R Us. Wouldn't it have been nice if they had given him cash? (Trust me, he was buying a crib. Where else would our son have slept?)

Instead, Bob got to drive to two other towns in the pouring rain and bad traffic to find the set he ended up buying. At least his sweet wife had wised up by this point, and had her cell phone stuck to her hip.

Bob, being the nice person that he is, decided not to write Wal-Mart about this crappy experience. I, on the other hand, would have drafted a very long letter about my anger at the manager, and the fact that he got to waste most of a tank of gas trying to replace our crib. (I've written corporate about this particular crappy Wal-Mart in the past, and would not hesitate to do so again. I am all about customer service and will write if I feel the service was shoddy.)

So, Little Elvis has a new bed. This one is a cherry finish. Bob decided to upgrade us. The crib is still a 4-in-1, but the changing table is not attached. It also came with a dresser. This means that we now have a cute white dresser with balloons on it sitting in the middle of our guest room that we bought off of craigslist not two months ago. Oh well.

I think Little Elvis likes his new crib, and I'm glad it's safe. Just hate that poor Bob had to waste a Saturday with it.

3 Comments:

Blogger mpotter said...

wow. what an ordeal.
i hope little elvis sleeps in his new crib until he's ten!

cute halloween pix, btw.

2:56 PM  
Blogger Mighty Morphin' Mama said...

Glad you have a nice, safe crib, sorry about the idiots at the store though. Poor hubby!

5:13 PM  
Blogger Marla said...

Gadz. What a pain in the you know what. Glad he has a crib again. I will do anything to avoid going to Walmart. That store is just not for me. I am a Target shopper. Granted, some of the prices at Walmart are very nice.

6:58 PM  

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